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Customer Satisfaction and NPS
At XSIGHTS, we can deliver large-scale, continuous Customer Satisfaction and NPS Surveys online, via SMS or e-mail, over the phone or face-to-face. We provide advanced analytics to provide action points to our clients.
Customer Satisfaction Surveys
Customer Satisfaction is one of the musts in today’s competitive markets. XSIGHTS ‘Satisfaction Model measures customer satisfaction in both material and emotional attributes. Thanks to latest technology, XSIGHTS is able to send questionnaires at several touch points and visualize the results instantly. For more information about our Satisfaction Model, please contact us.
NPS and Customer Loyalty Surveys
Net Promoter Score (NPS) has been used as a stable measure of marketing performance. XSIGHTS combines NPS with key loyalty questions and offers a solid understanding of how engaged the customers of a certain brand are. At XSIGHTS, we are particularly interested in using advanced modelling techniques to explain the changes in NPS scores. Please contact us.
