Become a XSIGHTS
Mystery Shopper
Customer Journey and UX Research
At XSIGHTS, we examine every moment of the Customer Journey both online and offline and use every insight we get meticulously to create an unique customer journey for our client.
Customer Journey Research
XSIGHTS maps out the Customer Experience Journey from the beginning to the very end in a holistic and strategic manner. For this type of survey, XSIGHTS uses exit interviews, customer satisfaction surveys, guided shopping trips, ethnographic observations, focus group discussion and/or in-depth interviews depending on the nature of the customer’s experience. XSIGHTS its 4D Model for Customer Experience Journey Research, for more information about our 4D Model, please contact us.
User Experience (UX)
User Experience has become a must, especially for e-commerce. XSIGHTS employs experienced UX specialists to come up with useful suggestions to maximize the interface experience of a website, ATM machine or mobile application. Please contact us.
