XSIGHTS runs several surveys on Customer Experience thoughout the years. Below are some of our work:
Mystery Shopping
XSIGHTS is responsible for the mystery shopping trips of more than 30 brands monthly. It uses Checker Software Solutions for managing the visits and visualizing the data collected. XSIGHTS enjoys a large pool of mystery shoppers in Turkey and is an active member of MSPA.
Customer Satisfaction Survey of one of the Largest Banks
XSIGHTS has conducted 15,000 interviews a month for one of the largest banks in Türkiye, encompassing five different segments of clients. The reports were presented at board level and supported the calculation of performance scores for all of the employees in the bank.
NPS Survey
XSIGHTS conducted a large survey of NPS for eight different companies in the oil sector. The NPS scores were then analyzed using advanced statistical modelling to understand the main drivers for loyalty.
NPS Measurement for an Energy Distribution Company
XSIGHTS is currently responsible for measuring the NPS for an energy company monthly and report on the changes in the NPS.
Parents and Students Satisfaction Surveys
The private education sector is becoming more and more competitive every day. Satisfaction studies are essential for recognizing issues at an early stage when parents or students feel uncomfortable. By regularly measuring parents’ and students’ satisfaction levels, XSIGHTS is able to offer valuable insights. We have been conducting satisfaction surveys for Feyziye Mektepleri Vakfı in Turkey since 2012 and contributing towards improving the quality of education for their students.
Mystery Visits for Private Schools
XSIGHTS conducts mystery visits for private schools to assess the quality of first contact, campus tours as well as the registration process. We have conducted these visits for İstanbul Erkek Lisesi Vakfı since 2014 which helped with their expansion in Turkey.
UX Study for Belbim
XSIGHTS has conducted the UX Study of the İstanbul card for Belbim and contributed towards the design of the mobile application connected to the card.
Customer Journey
XSIGHTS conducted a large survey for Tüpraş among different customer segments and contributed towards a better customer experience in their refinery and delivery points. The results were presented at board level and recommended actions were incorporated in the executive planning.